Security System Sales Tactics Scaring Texomans - KAUZ-TV: Newschannel 6 Now | Wichita Falls, TX

Security System Sales Tactics Scaring Texomans

An alarm security system company is making the rounds in Texoma and causing quite a stir.

They're using aggressive tactics and getting several complaints but, they're doing it legally.

Newschannel 6 Lindsey Rogers looked into the situation and what she found was a lot of scared residents.

"They were very loud and very aggressive and when we closed the door, I was fearful that there was going to be reprisal," Elaine McKinney said.

She was at her parent's house on the morning of January 8th when she said two salesmen from APX Alarm Systems knocked on the door.

They tried talking her father into buying their services and when he turned them down, things got ugly.

"The conversation got louder with the salesperson. I finally requested they leave and I turned away and my father stayed at the door and the salesperson said she doesn't live here, you should listen to me," McKinney said.

McKinney's father finally got them out the door but, not before making their family feel extremely uncomfortable.

"I was very close to calling 911. Had they not shut the door and I watched them walk away from the house, had it gone on much longer I would've called 911," McKinney said.

Several other Wichita Falls residents with similar stories reached out to us through Facebook but, in fear of retaliation, didn't want to go on camera.

"They're going to use scare tactics and scare you into purchasing these," North Central Texas Better Business Bureau President Monica Horton said.

Horton said APX Alarm Security Systems has a long history of complaints.

"There have been several government actions in several different states , some of them revolve around misleading sales practices, what's coming out of the salespersons mouth at your door, is not what is in the contract," Horton said.

But, despite the complaints, APX operates legally. It has a solicitor permit through the city of Wichita Falls.

"Just because they have a permit from the city of Wichita Falls, doesn't mean this product is 100 percent Okay. We're not saying that, we're saying we have issued this permit because now we have a record of this person who is out there soliciting," City Clerk Lydia Ozuna said.

Ozuna said anyone who goes door to door for the company has to clear a background check.

But, we wanted to know how they were still operating with so many complaints. We found out permits can be revoked if a salesperson misrepresents any information or products or violates any state or local laws.

It only takes one incident to pull the plug but, you have to be able to provide proof, and so far, the city says that's the problem.

"If they fear there is something suspicious about the salesperson, be sure to get as much information about the person that they can. What they look like and are wearing. Their vehicle and what types or color, a license number would be great," Ozuna said.

The BBB said APX has had more than 14 hundred complaints in the past 36 months.

We reached out to the company and Public Relations Director Megan Herrick said APX takes their sales practices very seriously and would never want anyone to feel uncomfortable or scared.

She said if you are ever approached inappropriately to take down the salesperson's identification number and contact the company so they can investigate the matter.

The city said if you have any sort of uncomfortable run-in with door-to-door salespeople, contact the police, City Clerk's office and BBB immediately.

Lindsey Rogers, Newschannel 6

  • News HeadlinesNewsMore>>

  • Fire engulfs home near Bowie

    Fire engulfs home near Bowie

    Thursday, December 14 2017 9:31 PM EST2017-12-15 02:31:37 GMT
    (Source:Bowie Rural Fire Department)(Source:Bowie Rural Fire Department)

    A home is described as a total loss after a fire engulfed it Thursday near Bowie. 

    A home is described as a total loss after a fire engulfed it Thursday near Bowie. 

  • Wichita Co. Sheriff upset over 'jail padding' rumors

    Wichita Co. Sheriff upset over 'jail padding' rumors

    Thursday, December 14 2017 7:46 PM EST2017-12-15 00:46:17 GMT
    Wichita County JailWichita County Jail

    The Wichita County jail has been seeing a spike in the number of inmates, leading to many questions.

    The Wichita County jail has been seeing a spike in the number of inmates, leading to many questions.

  • Christmas comes early for 30 Zundy Elementary students

    Christmas comes early for 30 Zundy Elementary students

    Thursday, December 14 2017 7:15 PM EST2017-12-15 00:15:35 GMT

    Several Wichita Falls children are riding shiny new bikes and helmets donated by Academy Sports and Outdoors. 

    Several Wichita Falls children are riding shiny new bikes and helmets donated by Academy Sports and Outdoors. 

Powered by Frankly