Wasted Water; City Reports Quadruple Increase in Leaks - Newschannel 6 Now | Wichita Falls, TX

Wasted Water; City Reports Quadruple Increase in Leaks

Your asking us for answers to questions you have about the city's response to water main leaks and the hotline number.   Newschannel 6 made the phone calls and got to the bottom of it and learned from city officials that the rate of breaks is just too much for their staff.

At 1:30 Sunday afternoon Kirk Morton was leaving his mom's house heading to his girlfriends on the corner of 22nd and Broad when he stumbled upon spewing water.

"I just saw water gushing out over the street all over here and it was just gushing out real bad," he said.

So he did what the city asked him to do, report it.

"I called the utility company and they gave me a number to call and then they gave me another number to call."

The city has a designated water leak hotline number.  We decided to give it a call around 3 o'clock and got a quick response, but the issue lies after 5pm.  No one is there to answer and it does not get rolled over.  Daniel Nix, utilities operation manager advises citizens to call police dispatch at 720-5000.

Daniel says his crews have been working non-stop to repair the leaks.  He says the delay to seal them is because their workload has quadrupled.

"Within the last two to three weeks we have been experiencing over 70 main leaks a week," he said.

Seventy leaks, with only seven crews to work with when normally they're used to seeing 10 to 20 breakages.  He says that's the reason for the delay along with the actual process of fixing a breakage.

"Once you report it to us and we arrive on site and we make that spot call it's two hours before we can even dig."

The spot call assures workers that there isn't a gas main below them and that it's OK to dig.  Monday evening on Broad and 22nd where Kirk reported the spill there's no water
gushing out, only barricades from work.  It's not a pretty site but one he would rather see than wasted water.

Daniel Nix says they also prioritize the calls.  The most severe leaks to the least and he also wants to commend the workers who are out there.  Though it may take them a while he says they are doing their absolute best in the elements they are working with.

The number for the water breakage hotline is 761-7477.  Someone is available to answer Monday through Friday 8 to 5pm.  After 5pm and on the weekends you need to call police dispatch at 720-5000.

 

Crystal Hall Newschannel 6.

 

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