Email Scam Poses As BBB

The Better Business Bureau is speaking out with new advice to give Texomans the upper-hand in a national email scam.

Small business owner John Renollino runs a landscaping business in the Falls. In fact, he's been in the business almost 40 years now and has never had a complaint filed against him or his business... Just one reason he became the latest prey to scammers.

Renollino was concerned when he received an email from the BBB. The email said a complaint was filed against his company. He tried to open the link and almost became a victim to the most recent email scam happening nationwide.

But, thanks to his up-to-date anti-virus protection software, he could not access the link. Still concerned, he contacted the local BBB. That's when he learned it was all a scam.

Wichita Falls BBB President Monica Horton said, "It's an email coming in from the BBB that appears to be a complaint or something that the business needs to respond to."

She continued, "If a company clicks on the links or tries to access the information in that email, past experience tells us that it will install a malware on your computer. The malware will attempt to steal your personal information."

It's a spyware virus sometimes called a "Zeuss" or "Z-Bot" and claims it's the Better Business Bureau. But, be warned, if you click on the links or attachments, you open yourself up for attack.

John Renollino lucked out.

Unfortunately, anyone who gets the email does not have to respond to it in order to get the virus. Instead, it welcomes itself to any information it wants on your computer. That is, anything stored on your computer - from personal information, passwords, and account information, the virus has access to it if you click on the link.

Worst of all, you may not even know if you've been affected by the scam. There's no way to detect it.

Given the severity of the most recent scam, the BBB came out with an updated list of tips and advice if you receive the email. The advice is as follows:

1. Do not open any attachments.

2. Do not click on any links.

3. Forward the email to

4. Delete the email from your inbox, and then delete it again from your trash or recycling folder.

5. Run a full system scan using reputable virus software.

The new recommendation also encourages everyone who receives the email to do a full system scan using virus software.

If you have any questions or concerns regarding the email scam or to verify any complaints filed with your business, you're urged to call the BBB. The North Central Texas BBB welcomes your calls and questions.

Brittany Glas, Newschannel 6