The BBB has received several reports from North Texas consumers that have received a call from scammers saying they are with Microsoft that try to fool them into believing that something is wrong with their computers. Here is how the scam works:
1) A cold caller, claiming to be a representative of Microsoft, tells the victim they are checking into a computer problem, infection or virus that has been detected by Microsoft.
2) They tell the victim they can help and direct them to a website that then allows the scammers to take remote control of the computer.
3) The cold caller will then spend some time on the computer trying to demonstrate where the 'problems' are and in the process convinces the victim to pay a fee for a service that will fix the computer.