Misleading Cruise Offer

WICHITA FALLS (BBB)- Consumers across north Texas are receiving phone calls for a free cruise offer. The caller states that they have won a drawing that they registered for at a local trade show. The offer is a seven day six night cruise to the Bahamas.

The company calling is out of Florida going by the name of Caribbean Cruise Line. The Better Business Bureau started a file on this company in March of 2009 and in three years they have received 1,097 complaints.

The complaints alleged the only fees mentioned are the port fees in the amount of $59 per person. Some consumers state they are not told of additional fees and one North Texas consumer that gave her credit card number for documentation was charged $800.

Fraudulent travel deals can be hard to distinguish from legitimate ones. Their intent is to lure people into buying vacations that they otherwise would not consider. The BBB recommends:

  • Consumers need to obtain the names, addresses and telephone numbers for the lodgings, airlines and cruise ships advertised in a vacation promotion.
  • Get the details of the promotion in writing, including the refund and cancellation policy, before they send a check or provide credit card information. If asked to provide a credit card or bank account number for verification or identification, reconsider, as this information can be used to make fraudulent charges or debits to your accounts
  • If you are tempted to respond to online travel solicitations, do not judge the agency solely by the appearance of its website. Online travel scams are increasing in part because it is easy to disguise your identity in cyberspace