How To Handle Debt Collector Calls

BBB has received numerous calls from consumers about harassing debt collectors calling.

There are a few possible scenarios that could be playing out in this situation, however in any event ask the debt collectors to mail you documentation which substantiates the debt and never provide or confirm any bank account, credit card or other personal information over the phone until you have confirmed the legitimacy of the call.

1. The call could be a sign of identity theft; if you are receiving collection calls on accounts that you did not open in which case you need to check your credit report for any suspicious activity at

2. The call could be a phony collection agency just trying to trick or scare you into giving out your personal information.

3. If you do in fact owe the debt and the caller is abusive or uses threats they are violating the telemarketing laws so file a complaint with the Federal Trade Commission.

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