Medicare/Medicaid Phone Scam

The Better Business Bureau is warning residents to beware of unsolicited phone calls from scammers looking to obtain Medicare or Medicaid information. BBB has received inquiries from residents reporting they received phone calls, supposedly from federal agencies, asking for personal information such as Medicare, Medicaid, social security, credit card or bank account numbers. If the crooks can get banking information, they'll use it to commit identity theft.

Excuses to provide this information include; an error needs to be fixed, participate in a survey, eligible to receive free products and sign up for a new prescription drug plan.

Medicare, Medicaid and the Social Security Administration will not call you to update information or issue a new card. If you get one of these calls, hang up and report it to the Centers for Medicare and Medicaid Services.

The BBB recommends the following tips to avoid this scam:

  • Never give out personal information over the phone, especially if it is from an unsolicited caller.
  • Never sign blank insurance claim forms.
  • Don't do business with door-to-door OR telephone salespeople who tell you that medical services or equipment are free.
  • Give insurance/Medicare identification ONLY to those who have provided you with medical services.
  • Remind elderly family members that Medicare will never call to ask for sensitive personal financial information. If you suspect fraud contact your local police or the Health and Human Services Office of Inspector General at 800-HHS-TIPS.