Bank Branches Set To Close In Texoma - KAUZ-TV: Newschannel 6 Now | Wichita Falls, TX

Bank Branches Set To Close In Texoma

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A national banking institution announced on Thursday that it would be closing a number of its branches in the Wichita Falls area and across the state of Texas.

“It's going to be something that will probably affect quite a few people because there are not enough local banks,” said Bobby Roland, longtime Citibank customer.

Roland said, he made his weekly stop at the bank when he was informed the unexpected. The bank his been going to for eight years would be closing its doors. 

"Pretty surprised, I mean when you go to the same place and you start trusting people with your money. It's hard when someone hits you with oh by the way we're going to be closing in a couple of months. Now you have to move your money someone else if you want to find a branch," said Roland.

 Patricia Alford said, she was not pleased to find out about her bank closing via the news.

"They could have at least sent us a letter. That's not very good customer service as far as finding out in the newspaper or on the news,” said Alford.

Alford has been banking with the institution for over two decades.

"I've been with Citibank when it was First American Bank, so since the early 90s,” said Alford.

She first decided to do business with Citibank because it was convenient.

"The reason I stayed with Citi Bank was because they were in pretty much every area that I went," said Alford.

Now the bank is an inconvenience. During a time she needs it the most, as she is preparing to make a big change.

"It's kind of nerve wracking. I'm currently trying to buy a house right now, so that on top of trying to find a new bank. That's going to be a lot more hectic," said Alford.

Other Citibank customers are just trying to figure out what to do next.

“I like to know when they will notify us and how long we have,"  said Wanda Mahlar, a Citi Bank customer for three years.

Newschannel 6 reached out the Citibank corporate offices to see why it decided to close the branches in the area.

In a statement, the bank said, “ We continually seek ways to optimize our branch network, which includes opening, renovating and, where appropriate, closing branches. Accordingly, we have determined that a select number of branches in Texas do not fit our market strategy that focuses on major cities. They will close in June 2014.”

The bank said that customers should receive letters in the mail within the next day or so, giving them an explanation for the closure. All banks in the area are set to close in June.

Citibank has a three locations in Wichita Falls, one in Iowa Park and one in Burkburnett.

Jimmie Johnson
, Newschannel 6