Officials Reveal New Billing System to Benefit Utility Customers

Wichita Falls, Texas - The City of Wichita Falls will bring a new utility billing system online beginning October 6th.

Billing postcards will no longer be mailed.  Instead, customers will receive a one-page notice, with a detachable payment stub, detailing water use, and sanitation and sewer services along with a return envelope for mailing a payment.

"We're excited about this new system because it will enable our customers to monitor their accounts and make payments much more conveniently," said Blake Jurecek, Director of Information Technology and Facilities. "Customers will also be able to check their bills online and make payments anytime, 24 hours a day 7 days a week," said Jurecek.

The City has 35,000 residential and commercial utility customers who will be able to take advantage of the new billing service.  Beginning October 6th, customers can go to the city's website for payment and billing options.

Once on the homepage, users can go to the left-hand column click on "Pay My Bill" and follow the prompts. Current eStatement customers must sign up for the new Citizen Self Service Module to access their account and make payments online.

"We are always looking for ways to better serve our customers and this technology will help us do it," said Jurecek. "Rather than having to contact a representative with a question about a bill, residents can go online anytime they like to track their services and make payments. That is a huge plus for everyone involved in the process. We are very pleased to be able to provide this service," said Jurecek.      

The current system was installed in 1999 and upgraded in 2006. City staff have been working diligently on a major portion of installing the new system, data conversion, which has taken 18 months. Customers should take note of the following important dates:

Wednesday, September 30th at 5:00 pm the City's current Billing System will be taken down.  Utility customer should make arrangements to pay bills before close of business on Wednesday. 

Utility Collections, located in Municipal Auditorium, will be closed Thursday, October 1st, Friday October 2nd and Monday, October 5th.  They are expected to reopen on Tuesday, October 6th. There will be no phone payments, walkup payments, online payments or drive-through service during these days.

No water cutoffs will take place while the office is closed. If residents are unable to make a payment by September 30th, they should make payment as soon as possible when the office reopens. For more information please contact Utility Collections at 761-7414.