FEMA update on family seeking help

FEMA update on family seeking help

MONTAGUE COUNTY,TX (KAUZ) - We are continuing our coverage on a story we told you about Tuesday night.
A couple in Montague county had their low water crossing area knocked out by flood waters one year ago.
They contacted FEMA to say the help they received was simply not enough.
After many phone calls and document exchanges, FEMA Section 6 P.I.O Vanessa Winans, was finally able to locate the case under a different last name.
    "Based on the information we had, we did not realize that they might have been registered under a different last name," Winans said.
The Stubblefield's received $2,793 for decking repairs, $527 for a culvert, $674 for machine time and $71 to fill, totaling just over $4,000.
Winans says the inspector determined the amount.
    "Our inspector determined the cost of damage based on standard pricing for that part of Texas," Winans said. "They also factored in the materials needed to repair the damage to their bridge on their property, such as surface decking a culvert, four cubic yards of fill dirt and machine time needed for the equipment needed to do the job."
However, there are a couple things the family still can do.
     "The Stubblefield's do have some recourse," Winans said. "They have the option to appeal or ask for a second inspection if they feel that our inspector missed something or miscalculated, and they can call our help line to do so today if they want to. We would love to talk to them and work with them to see if they are eligible for any further assistance."
Winans says that FEMA has a maximum grant of $33,000.
That being said, she emphasizes that not many people get that grant.
It took FEMA over 24 hours to find the couple's case, which led to officials concerned a scam artist was taking advantage of the family.
Winans says that people need to be vigilant of the inspectors because immoral people posing as FEMA is common.
    "Disasters will bring out opportunists," Winans said. "They will prey on suspecting people or others who are at their most vulnerable state and do what they can to get money out of them. We hate to see that happen, but unfortunately there is a part of the human nature that will do that."
Winans does want to remind people that it is important for people to remember that you cannot just call FEMA for them to come out.
You have to register for assistance.

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