WICHITA FALLS, TX (KAUZ) - With temperatures near triple digits, many bus riders in Wichita Falls are left standing in the heat waiting to be picked up.
It's because of a lack of bus shelters and the quality of those already in place.
The city will be getting three new buses in the next couple years, which has some people wondering about the bus stops.
Will there be improvements to enclose the entire stop so people will not be out in the elements?
City officials said that is not in the plans right now, but they are willing to listen to the citizens.
"(We need) more shelters, a wrap around, something to keep the rain out, and more shade," bus rider, Bonny Crumb said.
Crumb enjoys riding the bus but thinks improvements to the bus stops is needed.
However, rider Richard Romero does not have many complaints.
"It accommodates my special needs," Romero said. "I really don't have many special needs, but it provides the necessity for me."
Transit Operations Supervisor, John Humphries, said they are always looking to improve their transit system.
But, right now, improvements to the bus stops are not realistic because advertising cannot be placed on a fully covered stop.
"If the bus drivers can't see the right away coming, that creates a problem," Humphries said. "So wrapping the shelters themselves probably isn't a possibility."
Humphries said they have looked at wrapping the entire stop and selling advertisements on their benches, but a city ordinance for beautification prevents that.
But they will try to make changes if citizens ask.
"I would like to see an awning over stops on the other side of town," Romero said. "It would be helpful."
Requests like that one have been granted to other bus riders in the past, along with adding more stops for convenience.
"There are always solutions and there are problems that we just have to find the answers to," Humphries said.
He added that their top priority is customer service and they will do anything they can to accommodate riders.
If you would like to weigh in on new bus shelters or have a request, you can the dispatch hotline at 761-7433.