BBB Bureau Briefs: How to resolve disputes with businesses

WICHITA FALLS, TX (KAUZ) - The Better Business Bureau is always there to help resolve business disputes, but you can defuse the situation as well.

Be sure to always read the ad and understand the contents and read the contract thoroughly before purchasing. Talk to the business first to get the information and learn where they are coming from.

Always remember to stay calm and don't let your emotions take over. Be sure to know the what sort of resolution that you are seeking.

If you do want to report the business, you can file a complaint with the Better Business Bureau. Keep records of everything including names of those who you spoke to. Be careful about what you post online as it can be used against you.

If you do report a complaint, be sure to do a customer review as that can help resolve the issue.

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