Wichita Falls relaunching app for citizen requests

WICHITA FALLS, TX (KAUZ) - Wichita Falls city leaders want to help you resolve your problems, and now they are doing that with an app.

It's actually an app they have had for a few years.

"Access Wichita Falls" was created in 2013 to help people report problems, concerns, or even compliments to the city.

However, over the years it has been forgotten. City leaders wanted to relaunch the app to help the citizens and Wichita Falls.

"It is a much better and efficient way to get a lot of these issues within the city resolved," Public Information Officer, Eric Crosslin said.

"Most people don't know which problems go to which department. And then you get on our website and there's so much information," he added. "You get on our app and it's tap, tap, tap, and goes to the right person."

Crosslin said it will give you all the tools to have your needs met.

"You can turn on your location service and it will mark where you found the problem," Crosslin said. "You can take up to four pictures and show the pothole, show the street light burnt out."

Mayor Stephen Santellana said it's already making a difference. He said it helped one man fix a problem he had for two years.

"I said since 2015 you haven't had your issue dealt with. Do me a favor and let's walk through this together," Mayor Santellana said. "We walked through it and he downloaded it. I told him to put his complaint through there and to tell me what happens. The next day he messaged me back with a picture of the pothole truck unloading asphalt into his pothole."

The app was created for easy access. Once you have downloaded it, simply go to new requests. Then select the department that you would like to make a complaint to. Type it in the box that is provided and then submit it to the city.

If the department does not respond to the request in three days, the city manager will be notified. Mayor Santellana said they are relaunching the app for the citizens.

"There's issues all over that this app can take care of," he said. "I just want people to know that I'm here, my council is here, and the staff of Wichita Falls is there to help escort and usher them through these problems."

You can also access the app on the Wichita Falls website. Crosslin said that's the best alternative for people who don't have smartphones.

He added that if you don't have internet access, you can call the Public Information Office and they will help direct you to where you need to be.

If you want to access the app on the city's website and would like someone to walk you through the process, library employees can show you how it works at the computer station located inside the Wichita Falls Public Library.

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