BBB Bureau Briefs: Tech Support Scams

WICHITA FALLS, Tx (RNN Texoma) - Cosme Ojeda with the Better Business Bureau joined anchor Jake Garcia for BBB Bureau Briefs on Monday.

Ojeda warned the public of a new twist on an old scam. More information on how the scam works and how to avoid becoming a victim can be found below.

How the Scam Works

You receive a call from a person who claims to represent a reputable tech company, such as Apple, Dell, or Microsoft.

They tell you that they noticed a fraudulent charge for a tech support product, and they owe you a refund. However, to receive your refund, they'll ask you to share sensitive personal information.

In some cases, they even insist that the only way for you to get your money back is to purchase pre-paid debit cards and give them the card numbers.

How to Avoid the Tech Support Refund Scam

* Be wary of unsolicited calls—tech companies don't make unsolicited calls to their customers

* Never grant a stranger remote access to your computer—scammers can steal your personal information and install malware

* Beware of anyone asking for untraceable payments—like; wire transfer, gift card, or pre-paid debit cards.

If you are a victim of a tech support scam, file a report with BBB Scam Tracker at

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