United Regional modifies visitor policy

United Regional modifies visitor policy
Untied Regional’s Emergency Department is being filled with people who would like to be tested for coronavirus. (Source: United Regional Health Care System Facebook page)

WICHITA FALLS, Texas (TNN) - United Regional Health Care System officials have modified their visitor policy to further protect the health of their staff, patients and visitors.

These changes will go into effect on Wednesday, March 25.

An age restriction has also been place on visitors: visitation is limited to one adult visitor, 18 years and older, per patient, per day.

The full visiting schedule and more information can be found in the press release below:


Update to the Modified Visitor Policy at United Regional (includes the Hospital, Emergency Department, URPG Clinics and CarePlus Walk-in Clinic)

United Regional will continue to modify its visitor policy as the pandemic evolves, adapting accordingly to further protect the health of our patients, visitors, staff, and community - and to prevent the potential spread of Coronavirus Disease 2019 (COVID-19). Effective Wednesday, March 25, 2020…

Visiting Schedule

  • Hospital visitation hours: Monday - Friday, 7 a.m. to 9 p.m.; Saturdays and Sundays, 9 a.m. to 9 p.m.
  • URPG Clinic hours: Monday – Friday, 7:30 a.m. to 5 p.m.
  • CarePlus Walk-in Clinic hours:
    • Barnett Road Medical Building: Monday - Friday, 7:30 a.m. to 7 p.m.; Saturdays, 8 a.m. to 8 p.m. Sundays, 8 a.m. to 4 p.m.
    • Burkburnett: Monday – Friday, 10 a.m. to 6 p.m.

What You Need to Know Before Visiting

  • Designated entry points to the Hospital will be at United Regional’s Bridwell Tower and Emergency Department. There are two designated entry points at the Barnett Road Medical Building: Entrance A (near CarePlus Walk-in Clinic) and Entrance C (at Family Medicine). There is one entry point at other URPG Clinic locations.
  • All visitors (including outpatients, vendors and contractors) will go through a brief screening process to include a temperature check and questions re: symptoms, travel history and potential exposure.
  • Those cleared through the screening process will receive a color-coded wristband, which must be worn and visible throughout the hospital and clinics.
  • System-wide, visitation will be limited to one adult (18 years or older) visitor per patient, per day.
  • For all patients in the Emergency Department, visitation will be limited to one visitor per patient, per day.
  • For all patients in isolation, visitation will be limited to one adult (18 years or older) visitor per patient, per day.
  • Visitors of patients in isolation will be required to wear personal protective equipment and will not be permitted to visit public areas (i.e., Dining Room, guest seating areas, etc.).
  • Any visitors (unless seeking medical attention) who are sick or do not meet screening criteria will be asked to leave the facility and instructed on how to seek medical attention (i.e., by conducting a virtual visit through MyChart; visiting the CarePlus Walk-in Clinic at 4327 Barnett Road, Entry A; or calling their health care provider).
  • Age restrictions do not apply to visitors 18 and under who present in the Emergency Department or CarePlus (as the patient or with a patient).

There will be very limited case-by-case exceptions to this policy (regarding number of visitors) for areas such as Pediatrics and Labor & Delivery and for such situations as end-of-life care.

Please know, United Regional is committed to our patients, visitors, staff and community. We are working diligently to ensure the highest level of health, and health care, for all. Thank you for your cooperation during this time, and thank you for entrusting us with the care of your loved ones.


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