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Texas Health & Human Services office in Wichita Falls closes due to COVID

Published: Jan. 20, 2022 at 7:29 PM CST
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WICHITA FALLS, Texas (KAUZ) - The Texas Health & Human Services Wichita Falls office is closed, and it comes at a bad time for some residents.

Staci Johnson is one of many residents who are at risk of losing benefits. Johnson had a deadline to turn in documents for her kid’s Medicaid. That deadline has now passed, and she’s not sure if her kids will have the benefits they need by the end of next month.

“I pulled up to an empty parking lot, lights were off, doors were locked, there were no cars anywhere,” said Johnson.

Johnson spent two days trying to get help from Texas Health and Human Services and anyone else she could think of.

“I have exhausted any efforts trying to find out why this office is closed, but yet this same facility, which is linked to Texas Health and Human Services commission, going to deny my children Medicaid cause I didn’t have the information in by the date that they demanded it is in,” added Johnson.

Brenda George of Wichita Falls is also worried about her benefits.

“You know, I’d have no Medicaid, no medical assistance, no food assistance, no housing assistance. I’m in trouble,” said George.

“We’re also faulted if we don’t get that stuff in by a certain time, and so thousands of other people may be losing their benefits because this office is closed,” explained Johnson.

Texas Health and Human Services provided the following statement:

“The HHS office located at 1328 Oakhurst Drive is closed due to a COVID-19 exposure amongst staff on Jan. 12. Out of an abundance of caution for the health and safety of our employees, as well as the clients they serve, we have closed the office for 14 days. We anticipate re-opening the office sometime next week. In the meantime, clients in the Wichita Falls area who need assistance with HHS benefits can contact us by going to YourTexasBenefits.com, calling 2-1-1, or visiting another HHS benefits office.”

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